2011 Symposium on Service and Inclusion:
Improving the Member Experience Through Intentional Strategies


Detailed Session Information and Electronic Documents

Please select this link for a downloadable PDF of the hotel floor plan for the symposium.

Please select this link for a downloadable Word Document version of this page.

Quick Links to Session Blocks Below:

Thursday, December 8, 2011


Building the Foundation of Member Success


Opening Plenary
8:00am - 8:45am

Speakers:

  • Jennifer Byerly- Director, Rockport Engagement Center and AmeriCorps Alum
  • Jewel Bazilio-Bellegarde- Senior Training Officer for Disability Inclusion, The Corporation for National and Community Service
  • Mary Bryant- Project Director, Nevada Center for Excellence in Disabilities Project
  • Paula Sotnik- Project Director, NSIP
  • Scott Carter- AmeriCorps Member

SESSION BLOCK 1
9:00am - 10:30am



TITLE:
Disability 101: Overview of Disability Inclusion in the U.S.
LOCATION:
Potomac III
SPEAKERS:
  • Karen Flippo, Program Director - The Institute for Community Inclusion, University of Massachusetts Boston
  • Kelly Buckland, Executive Director - National Center on Independent Living
DESCRIPTION:
The organized disability service system began after World War I in response to the large numbers of veterans returning home with disabilities. Societal expectations and attitudes have developed over time to focus on inclusion in learning, living, and working in the community for individuals with disabilities. This session will cover the major milestones of the disability movement, focusing on the adoption of the Americans with Disabilities Act and Section 504 of the Rehab Act; the implications of these laws on American society, particularly community inclusion; and participation of individuals with disabilities in national and community service.
Electronic Documents:



TITLE:
Managing for Success: Data as a Tool in Performance Evaluation, Part I
LOCATION:
Potomac I & II
SPEAKERS:
  • Jean E. Winsor, PhD - Research Associate, The Institute for Community Inclusion, University of Massachusetts Boston
  • Sheila Fesko, PhD - Project Director, NextSTEP
  • Susan Foley, PhD - Senior Research Fellow, The Institute for Community Inclusion, University of Massachusetts Boston
DESCRIPTION:
Issues such as quality of member experience and level of inclusion can be challenging concepts to quantify. Yet making progress in your program requires understanding where you are and your long- and short-term goals. This session will discuss strategies used to identify and count numbers of individuals with disabilities in other contexts, and how they can be applied to service programs. Strategies for collecting qualitative and quantitative information about member experience and levels of inclusion, and how to share this data, will be discussed. Activities in applying these concepts will be included.

Electronic Documents:


TITLE:
Mapping Federal Government Disability Support Systems
LOCATION:
Potomac IV
SPEAKERS:
  • George Jesien, PhD - Executive Director, AUCD
  • Mathew McCullough, MPA - Executive Director, DC Developmental Disabilities Council
DESCRIPTION:
This session will provide important information on federal and state programs, services, and resources for people with disabilities, their families, employers, service providers, and other community members. Participants will become acquainted with the government agencies that support people with disabilities and fund disability services that ensure full inclusion in all aspects of communities. Participants will be able to identify agencies in their states, learn how to connect with them for specific purposes, and explore how to take advantage of their expertise and resources.

Electronic Documents:


TITLE:
National Service 101: Overview of Corporation for National and Community Service Programs
LOCATION:
Potomac V & VI
SPEAKERS:
  • Jewel Bazilio-Bellegarde, Sr. Training Officer for Disability Inclusion- The Corporation for National and Community Service
  • Margie Legowski, Education Sector Specialist- The Corporation for National and Community Service
DESCRIPTION:
The Corporation for National and Community Service (CNCS) provides a wide variety of national service opportunities through programs such as AmeriCorps, Senior Corps, and Learn and Serve America. This session will provide an overview of CNCS programs, an introduction to the CNCS commitment to diversity, and advice on how to connect with national service programs. This presentation will discuss how national service opportunities can benefit members and volunteers with disabilities while having a positive impact on their communities.

Electronic Documents:


SESSION BLOCK 2
10:45am - 12:15pm


TITLE:
Leveraging Partnerships
LOCATION:
Potomac III & IV
SPEAKERS:
  • Erin Gannon - Senior Training Associate, NSIP
  • Jewel Bazilio-Bellegarde - Senior Training Officer for Disability Inclusion, The Corporation for National and Community Service
  • Paula Sotnik - Project Director, NSIP
DESCRIPTION:
Round-table discussions will provide participants an opportunity to build on what they have learned in National Service 101, Mapping Federal Government Disability Support Systems, and Disability 101 as they engage in conversations about using strategic partnerships throughout the member cycle. This will be an opportunity to share your expertise, learn from other participants, and create a plan to maximize partnerships between the disability community and national service in your state!

Electronic Documents:


TITLE:
Making the Most of the Service Member Experience
LOCATION:
Potomac V & VI
SPEAKERS:
  • Amy Salinas - CAC Consulting - Cultivating Agents of Change
  • Nancy Keeler - Training Associate, NextSTEP
DESCRIPTION:
Participants in national service experience predictable stages of adjustment during their service term, from excitement to anxiety to success. This session will explore the typical stages of adjustment and discuss strategies for providing support throughout all of the stages.

Electronic Documents:


TITLE:
Managing for Success: Data as a Tool in Performance Evaluation, Part II
LOCATION:
Potomac I & II
SPEAKERS:
  • Jean E. Winsor, PhD - Research Associate, The Institute for Community Inclusion, University of Massachusetts Boston
  • Sheila Fesko, PhD - Project Director, NextSTEP
  • Susan Foley, PhD - Senior Research Fellow, The Institute for Community Inclusion, University of Massachusetts Boston
DESCRIPTION:
Issues such as quality of member experience and level of inclusion can be challenging concepts to quantify. Yet making progress in your program requires understanding where you are and your long- and short-term goals. This session will discuss strategies used to identify and count numbers of individuals with disabilities in other contexts, and how they can be applied to service programs. Strategies for collecting qualitative and quantitative information about member experience and levels of inclusion, and how to share this data, will be discussed. Activities in applying these concepts will be included.

Electronic Documents:

Strategies for Engagement in Service


Lunch Plenary
2011: 12:30pm - 1:45pm

Speakers:

  • Jamie Kirsch- Veteran/ AmeriCorps Alumna
  • Jewel Bazilio-Bellegarde- Senior Training Officer for Disability Inclusion, The Corporation for National and Community Service
  • Robert Velasco, II- Chief Executive Officer (Acting), The Corporation for National and Community Service
  • Zernial Bogan- Veteran/AmeriCorps Alumnus

SESSION BLOCK 3
2:00pm - 3:30pm


TITLE:
Building your Infrastructure for Virtual Recruiting and Virtual Volunteering
LOCATION:
Potomac VI
SPEAKERS:
  • Alice Krueger (Gentle Heron) - President, Virtual Ability, Inc.
  • John McDermont - Project Coordinator, AZ National Service Inclusion Work Team, Institute for Human Development, Northern Arizona University
  • Chad Gobert - Senior Training Associate, NSIP
DESCRIPTION:
Potential service members and volunteers increasingly look to the web and social media platforms for information about programs and opportunities- both site-based and virtual. This session will focus on the use of virtual environments for recruitment and as potential service sites. Virtual environments have the potential to create new opportunities for programs and members as service may be conducted at a location other than the program site. In this session, we'll define virtual service and explain how it can benefit programs, discuss how to build your virtual service positions and infrastructure, and uncover ways to make virtual service opportunities successful for your program in the long term through recruitment and staff support.

Electronic Documents:

TITLE:
Disability, National Service and Veterans Benefits - The Basics and Beyond
LOCATION:
Potomac I & II
SPEAKERS:
  • Joyce Armstrong - Project Director Connect to Work Project
  • Lanny Taulbee - Disabilities Coordinator, Kentucky Commission on Community Volunteerism and Service
  • Patrick McKiernan, PhD - Homeless Veterans Outreach Coordinator, KY Department of Veterans Affairs
  • William Kiernan, PhD - Director, The Institute for Community Inclusion, University of Massachusetts Boston
DESCRIPTION:
Understanding the basics of disability, national service and veterans benefits will enable members and volunteers to make informed decisions and assist with sound financial planning. A successful national service experience, including veterans reintegration efforts, must include an understanding of the impact of other benefits to which members are entitled. Join the lively session to learn some benefits basics and engage in discussion about the potential intersection of benefits.

Electronic Documents:

TITLE:
Creating Inclusive Member and Volunteer Experiences for Individuals with Mental Health Issues
LOCATION:
Potomac V
SPEAKERS:
  • Jennifer Byerly - Director, Rockport Engagement Center and AmeriCorps Alum
  • Lisa Stern - Training and Technical Assistance Consultant, Stern Consulting
DESCRIPTION:
Mental health issues range from distress over life stressors to significant psychiatric disorders. Typically, the impact of these issues is intermittent, so there are periods of more or fewer symptoms. This session will review the range of mental health issues that can present in service, with a specific focus on veterans who may be dealing with post-traumatic stress disorder (PTSD). Practical ideas for responding to accommodation needs and creating inclusive work environments for individuals with mental health concerns will be addressed.

Electronic Documents:

TITLE:
Making the Connection: How to Effectively Recruit the Right Candidate, Part I
LOCATION:
Potomac III & IV
SPEAKERS:
  • Joanne Cohen - Organizational Consultant, Center for Technical Assistance & Training (CTAT) at Denver Options
  • Robin M. Fisher, DCVA - Manager, Delaware Foster Grandparent Program
  • Sadelle Sweet - Program Inclusion Specialist, Mississippi Commission for Volunteer Service
  • Sheila Fesko, PhD - Project Director, NextSTEP
DESCRIPTION:
To accomplish diversity within their participant population, programs must consider whether to take a marketing approach that targets specific underserved populations or to integrate diverse messaging into general marketing. What message will be appealing to candidates and give them a good sense of their potential service experience? Examples from different programs and different populations will be discussed.
Electronic Documents:

SESSION BLOCK 4
3:45pm - 5:15pm



TITLE:
By the Book: An Introduction to Disability Laws and National Service
LOCATION:
Potomac I & II
SPEAKERS:
  • Doug Hilton - Associate General Counsel, Corporation for National and Community Service
  • Erin Gannon - Senior Training Associate, NSIP
  • Kim Musheno - Director of Legislative Affairs, AUCD
DESCRIPTION:
This workshop will provide an overview of the most important legal requirements about disability inclusion for national and community service programs. During this session, participants will discuss practical implications of inclusive practices and common-sense ways for programs to meet or exceed those requirements.

Electronic Documents:

TITLE:
Expanding Opportunities for Veterans in National Service
LOCATION:
Potomac V
SPEAKERS:
  • Joanne Cohen - Organizational Consultant, Center for Technical Assistance & Training (CTAT) at Denver Options
  • Paula Sotnik - Project Director, NSIP
  • Zernial Bogan - Veteran/ AmeriCorps Alumnus
DESCRIPTION:
The Corporation for National and Community Service places a high priority on engaging veterans in national service opportunities. Informed by veterans, the Engaging Veterans with Disabilities Initiative has identified practices to successfully recruit, engage, and support veterans with disabilities as active service members in structured volunteer experiences. This session will share information about how service programs can develop their capacity to recruit veterans with disabilities and develop successful service experiences, and what veterans are saying about how they view service as a path to meaningful reintegration into the community.

Electronic Documents:

TITLE:
Reaching a Wider Audience: Developing a Marketing Plan that Embraces Diversity
LOCATION:
Potomac IV
SPEAKERS:
  • Erin Gannon - Senior Training Associate, NSIP
  • Katrina Mathis - Assistant Director of Recruitment and Partnerships, Office of AmeriCorps and NCCC
  • Kiva Wilson - Diversity Outreach Specialist, Peace Corps
DESCRIPTION:
National service programs are charged with recruiting a diversity of Americans. This workshop will provide programs with tools to develop a marketing plan that reaches a diverse audience. Since its inception, Peace Corps has worked to reflect the diversity of the United States in their volunteer population. This workshop will give participants an opportunity to learn from the experience and expertise of Peace Corps and AmeriCorps and NCCC staff who have crafted a marketing message that appeals to a diversity of qualified volunteers.

Electronic Documents:

TITLE:
Making the Connection: Breaking Down the Application, Interviewing, and Selection Processes, Part II
LOCATION:
Potomac III & IV
SPEAKERS:
  • Cathy McAdam, ACSW- Consultant, DiverseAbility,LLC
  • Kayla Morris-Doyle, LLMSW- AmeriCorps Monanager, Cherry Street Health Services, Westside Health Center
  • Nancy Keeler- Training Associate, NextSTEP
DESCRIPTION:
Marketing will help identify potential candidates, but finding the right match of member and program occurs in the application and interview process. Learn to place qualified members in your program by developing interview protocols, preparing for the unexpected, and using tools to assess candidates. Through case study examples, participants will practice and improve their interview skills to apply in their programs.

Electronic Documents:

End of Day