2011 Symposium on Service and Inclusion:
Improving the Member Experience Through Intentional Strategies


Overview of Symposium Schedule

Please select this link for a downloadable PDF of the symposium schedule.

Please select this link for a downloadable PDF of the hotel floor plan for the symposium.

If you have specific questions about this schedule, please contact us by phone at 888-491-0326 (toll-free voice and TTY) or email at nsip@umb.edu.



Schedule for Thursday, December 8th

8:00am - 8:45amOpening Plenary - Regency Ballroom C & D
Session RoomPotomac I & IIPotomac IIIPotomac IVPotomac VPotomac VI
Building the Foundation for Success9:00am - 10:30amManaging for Success: Data as a Tool in Performance Evaluation, Part IDisability 101: Overview of Disability Inclusion in the U.S.Mapping Federal Government Disability Support SystemsNational Service 101: Overview of Corporation for National and Community Service Programs
10:30am - 10:45amSession Break
10:45am - 12:15pmManaging for Success: Data as a Tool in Performance Evaluation, Part IILeveraging PartnershipsMaking the Most of the Service Member Experience
12:30pm - 1:45pmLunch Plenary - Regency Ballroom C & D
Session RoomPotomac I & IIPotomac IIIPotomac IVPotomac VPotomac VI
Strategies for Engagement in Service2:00pm - 3:30pmDisability, National Service and Veterans Benefits - The Basics and BeyondMaking the Connection: How to Effectively Recruit the Right Candidate, Part ICreating Inclusive Member and Volunteer Experiences for Individuals with Mental Health IssuesBuilding Your Virtual Service Infrastructure for Virtual Recruiting and Virtual Volunteering
3:30pm - 3:45pmSession Break
3:45pm - 5:15pmBy the Book: An Introduction to Disability Laws and National ServiceMaking the Connection: Breaking Down the Application, Interviewing and Selection Processes, Part IIExpanding Opportunities for Veterans in National ServiceReaching a Wider Audience: Developing a Marketing Plan that Embraces Diversity


Schedule for Friday, December 9th

8:00am - 8:45amOpening Plenary - Regency Ballroom C & D
Session RoomPotomac I & IIPotomac IIIPotomac IVPotomac VPotomac VI
Strategies for Success During Service9:00am - 10:30amCultivating the Flame of Idealism: The City Year Leadership Development ExperienceDesign for Full Programmatic AccessSetting up for Success: Inclusive On-boarding ExperiencesSchool-Based Initiatives for Youth in Transition
10:30am - 10:45amSession Break
10:45am - 12:15pmIncorporating Effective Reasonable Accommodations Solutions in National ServiceExpanding the Recruitment Base: Targeting the Needs of Underrepresented CommunitiesSupporting Members with Intellectual DisabilitiesPromising Practices that Connect Service to Work: Lessons Learned
12:30pm - 1:15pmLunch Plenary - Regency Ballroom C & D
Session RoomPotomac I & IIPotomac IIIPotomac IVPotomac VPotomac VI
Continuing Success After Service1:30pm - 3:00pmMarketing Service to the Business Sector: What are They Looking For?The Segal Education Award: Learning the Facts and Using the AwardWhat We've Learned: How Service Prepares Individuals for Employment and Post-Secondary EducationLife After Service: Preparing Members for Their Transition out of Service
3:00pm - 3:30pmClosing, Reflection and Evaluation