2011 Symposium on Service and Inclusion:
Improving the Member Experience Through Intentional Strategies


Frequently Asked Questions

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What is the Symposium on Service and Inclusion?

National service and volunteering positively impact the lives of individual participants who serve as well as the communities they serve. The Corporation for National and Community Service (CNCS) seeks to improve lives, strengthen communities, and foster civic engagement through service and volunteering by providing opportunities for Americans of all ages and backgrounds to serve their communities. Further, Goal 2 of CNCS's most recent Strategic Plan (2010-2015) articulates the desire to make service opportunities accessible and attractive to all Americans and to ensure opportunities for professional, educational, civic and personal growth. National service programs work to create accessible, high-quality service experiences where members find satisfaction, meaning, opportunity and a life-long commitment to serving communities.

The 2011 Symposium on Inclusion and Service: Improving Member Experience through Intentional Strategies, sponsored by The Corporation for National and Community Service in partnership with The National Service Inclusion Project (NSIP) and The National Service toward Employment Project (NextSTEP) of the Institute for Community Inclusion of the University of Massachusetts, Boston, will advance Goal 2 of CNCS' Strategic Plan by bringing together representatives from the disability and national service communities and their many partners to exchange promising, evidence-based practices; strengthen skills; explore innovations; develop strategies; and connect and re-inspire commitment to the mutual goal of full inclusion of people with disabilities in service and in all areas of American life.


When and where is the Symposium on Service and Inclusion?

December 8-9-2011
Arlington, VA: Hyatt Regency Crystal City


Who attends?

Typically attendees may include but are not limited to:

  • Corporation for National and Community Service grantees and programs, including Senior Corps, AmeriCorps and Learn and Serve America
  • Local and federal government agencies
  • Disability organizations and families
  • Volunteer organizations
  • National service members, alumni and volunteers with disabilities
  • Educational institutions
  • Nonprofit organizations
  • Employers
  • Veterans organizations


At the Symposium's end, participants will have:

  • A clear and common understanding of the key characteristics of a high-quality service experience (particularly as it relates to persons with disabilities).
  • Strengthened skills and techniques on measuring performance toward inclusion goals.
  • Information, knowledge and skills on crafting successful member service experiences.
  • New and renewed strategic partnerships that support the recruitment and retention of individuals with disabilities.
  • Renewed commitment to the inclusion of Americans with disabilities in national service.

How do I register for the symposium?

We apologize, but we have reached capacity for registration with the symposium. If you have questions, however, please feel free to contact us at 1-888-491-0326 (toll-free voice and TTY) or email nsip@umb.edu.


What are the registration fees?

Pricing for the symposium is as follows:

  • Early Bird Registration until November 4 is $125.
  • Regular Registration from November 5 - December 2 is $150.
  • Late/Walk-in Registration from December 3 - December 9 is $175.
Slots are limited and will be given on a first-come first-serve basis. If you need any assistance with registration please email nsip@umb.edu or call 1-888-491-0326.


Are there any discounts for groups or scholarships available?

At this time, no group discounts or scholarship opportunities are available.


How do I reserve a room at the conference discounted rate?

Please contact the conference hotel, the Hyatt Regency Crystal City, to reserve your room at a discounted rate of $199 per night for single or double occupancy. Be sure to mention "Service and Inclusion" when reserving. For hotel reservations call 1-888-421-1442 or reserve online at Hyatt Regency Crystal City through the following address: https://resweb.passkey.com/Resweb.do?mode=welcome_ei_new&eventID=3318371.
Please note: An additional fee of $25.00 dollars per night will be levied on rooms with more than two occupants. The symposium rate is available from September 27th to November 23rd and is subject to availability.
Please register for your hotel room as soon as possible as the hotel block expires on November 23rd.


What if I need an accommodation during the conference?

The 2011 Symposium on Service and Inclusion is committed to providing effective accommodations for all conference attendees. Please let us know of your accommodation requests or special needs (e.g. dietary restrictions, large print, electronic documents, service animal relief, interpreters or Braille) when registering for the symposium. If you wish to discuss your accommodations needs with a member of our staff, please contact Berenise Reyes-Albino by phone at 1-888-491-0326 or by email at nsip@umb.edu. In order to allow time to fulfill any requests, please notify us by November 23rd, 2011.
Please note: For accommodation requests in relation to your hotel room/stay at the Hyatt Regency Crystal City, please contact the Regency at 1-888-421-1442.

What if I need an accessible room?

When making your reservation, please inform the hotel of accessibility needs. Be sure to identify what accommodation features may be required (roll-in shower, visual equipment for deaf, TTY, etc.) for your room.
After you have completed your reservation, contact Anna Boyle at (703) 418-7224 or email anna.boyle@hyatt.com to confirm your accommodation request along with your hotel reservation.


What is the hotel contact information?

Hyatt Regency Crystal City
2799 Jefferson Davis Highway
Arlington, VA 22202
1-888-421-1422
Hyatt Regency Crystal City at Regan National Airport


Is there a hotel shuttle?

Yes, there are two complimentary hotel shuttles for guests of the Hyatt Regency. One of the shuttles is accessible while the other is not. The shuttles are available between 5:00 a.m. and 12:00 a.m. daily to and from Reagan National Airport and the Metro Subway. The Hyatt Regency contact number is: 1-888-421-1422.


Are there any other ways to get to and from the airport and the symposium?

Yes, here are several other ways to commute to and from the symposium:

  • Taxi Costs-
    • Dulles Airport (IAD) Taxi- $40 to $45.
    • Baltimore Washington International Airport (BWI) Taxi- $65 to $70.

  • Taxi Companies- These companies can take up to 1-2 hours to confirm an accessible taxi, but they do allow for reservations within 24 hours. We highly recommend any participants requiring an accessible taxi call in advance for transportation.
    • Red Top: (703) 522-3333
    • Blue Top: (703) 243-8294

  • Metro Subway www.wmata.com Crystal City Station, available 6:00am to 12:00am on the Blue and Yellow lines and a 10 minute walk.
  • Courtesy Hyatt Regency shuttle to and from Crystal City Metro Station, available 6:00am to 12:00am.
Please see the Travel/Directions page for more information.


May I bring a guest?

Guests are considered participants and would pay a registration fee.
Personal Assistants register for free. They should register along with the participant to attend any plenary presentations, workshops, and/or networking events.


What should I wear to the conference?

The attire is business casual. To ensure a comfortable environment for all conference attendees, the 2011 Symposium on Service and Inclusion is a fragrance-free event. Please refrain from any scented lotions, perfumes, or colognes.


Will meals be provided at the Symposium on Service and Inclusion?

Yes, a breakfast and lunch will be served on 12/8 and 12/9. Dinner on both days is on your own. We will provide a list of local restaurants in the area.


When will the agenda and list of workshops be available?

The agenda and workshop list are being finalized now and will become available as soon as possible. Keep checking back!


What is NextSTEP?

The National Service to Employment Project (NextSTEP) conducts research, provides technical assistance, and creates demonstration projects focusing on people with disabilities in volunteer and community-service roles. Funded by the Corporation for National and Community Service (CNCS) (Cooperative agreement #09TAHMA001), NextSTEP strives to identify effective practices and promote service as a step towards improving employment outcomes for people with disabilities.

NextSTEP is a collaboration of the Institute for Community Inclusion (ICI) at UMass Boston; the State Employment Leadership Network of the National Association of State Directors of Developmental Disabilities Services and the ICI; and the US Business Leadership Network.


What is NSIP?

The National Service Inclusion Project is a cooperative agreement (08TAHMA001) between the Corporation for National and Community Service and the Institute for Community Inclusion at UMass Boston in collaboration with the Association of University Centers on Disabilities, the Association on Higher Education and Disability, CTAT Denver Options and Virtual Ability. The content contained does not imply endorsement from the Corporation for National and Community Service, the National Service Inclusion Project or any of our partner agencies. The National Service Inclusion Project (NSIP) is a Corporation for National and Community Service (CNCS) training and technical assistance provider. Through comprehensive training, technical assistance, and product dissemination, NSIP strives to ensure meaningful service experiences for all Americans, regardless of their abilities. Most services are free of charge.