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Inclusion: The active engagement of people with disabilities as service members in all levels of national and community service

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National Service Inclusion Project

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UMass ICI

Complaint Process

Any service member with a disability who believes he or she has been subjected to discrimination in violation of Section 504 of the Rehab Act* may raise his or her concerns with the Corporation's Equal Opportunity Office.

*Section 504 states that no individual with a disability can be excluded from, denied benefits of, or subjected to discrimination to any program or activity that receives federal funds because of his/her disability.

Contact Information

Corporation of National and Community Service Equal Opportunity (EO) Office
Phone: (202) 606-7503 (voice), (202) 606-3472 (TTY))
Email: eo@cns.gov
Website: http://www.nationalservice.gov/home/no_fear_act/index.asp

Important Notes

  1. Service members must file discrimination claims with the EO Office within 45 days of when the incident occurred. Otherwise it may not be accepted in a formal complaint of discrimination.
  2. The EO office is committed to resolving complaints promptly. Additionally, the EO office encourages but does not require service members to bring their concerns to program or project directors first.


©The National Service Inclusion Project is a cooperative agreement (#01CAM0016) between the Corporation for National and Community Service and the Institute for Community Inclusion at UMass Boston in collaboration with the Association of University Centers on Disabilities.